We use Square payment system which accepts most credit cards, Square is a safe service you can read their security information here. squareup.com/ca/security
IS YOUR INFORMATION SAFE
Yes we do not pass on your information ie addresses, emails, to anyone else except for delivery purposes and those are very safe with any of the companies we work with. SEE UPS POLICIES CANADA POST AND FEDEX.
All art work and designs are copyright protected and all rights are reserved for all sites associated with Stitch and Paint Whistler that belong to Mary-Jane G-Moffett that includes surfacedesignbymaryjane.com - stitchandpaint.com - https://www.etsy.com/ca/shop/artprintscanada
No artwork can be copied or reproduced without written consent from MJ G. Moffett.
From time to time prices and designs will change in order to keep up with new design concepts.
ABOUT OUR FABRIC
Fabric and art colors on screen may vary slightly to the actual product but only very slightly.
Due to the nature of our natural products some fabrics may show slight variations in the weave this is normal considering we supply Linen, Cotton.
1. Since our fabric is custom, once fabric has been ordered and cut we are unable to give refunds. We cannot cover the cost of returned goods.
2.Under certain circumstances if there is a large flaw in the fabric and it was delivered that way and we did not catch it, contact us with in 10 days of receipt of goods, be sure to add a picture of the flaw, we will handle each request on an individual basis. We want our customers to have a pleasant and satisfying experience with our product and will do all we can to ensure you are happy with the final product.
While the washing of custom printed fabrics will vary depending on the type of dyes used, our fabric prints using reactive dyes creates a very high level of colour fastness.Given that the reactive dye in the inks actually reacts with the fiber, it actually becomes part of the fiber, resulting in excellent wash fastness. Also, the fixation process that we use ensures that your print has a high level of permanency and to better serve our customers all fabrics go through a 3 step wash process before we ship it to you ready for you to start your creative process.
While it is true that colours will always leech from any fabric, it is very limited with the reactive dye process that we use.
For almost every fabric we offer – fabrics with a percentage of cotton, linen or silk – you will see very little fading if you wash your fabric in cold, warm or hot water.
Please do note:
• it is best to dry clean delicate fabrics like wool and silk.
• it is okay to machine dry but some fabrics may get damaged (i.e. pulled threads)
• you can iron if needed but you should always be careful not to use too much heat as it may result in color transfer and melting of fabric
Prices for shipping may change from time to time and on occassion parcels may take a few days longer to reach you on holidays and postal interruptions. Our delivery times are aproximate with in a few days. Custom charges at the border are the responsibility of the customer. Please do not give a post box for mailing. In order to make sure your parcel reaches you we need you to sign for the parcel so please make sure you are there or it will be sent back at the cost of the customer. The postal company will not deliver items over $250.00 with out a signature also this facilitates tracking of the parcel. Please review policies by U.P.S which are the main carriers we use.. We are sorry we do not ship using the customers shipping companies due to the amount of scams we want to ensure your goods get there safely.
DAMAGED GOODS DURING SHIPPING
Any goods damaged in transit is not the responsibility of STITCHANDPAINTWHISTLER, SURFACEDESIGNBYMARYJANE- STITCHANDPAINT- OR www.etsy.com/ca/shop/artofminecanada - So if you are concerned about this there are insurance options so please inquire before you make your purchase. Items custom made like pillows, window coverings and bedding cannot be returned. However if you are not satisfied please contact us an we will do our best to rectify the concerns you may have.
We pride ourselves in good workmanship and good service so we will do our best to make you a happy customer.
If there is anything you are unsure about please contact us before you purchase fabric, art and soft-furnishings so we can give you the information or find out.